Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the website heptley.com and the services provided by Heptley Webworks (OPC) Private Limited (“Heptley”, “we”, “us”, or “our”). By accessing our website, requesting a quote, or purchasing a service, you agree to be bound by these Terms. Please read them carefully.

1. Definitions

• “Services”: The website design, development, branding, hosting, maintenance (“Care Plan”), and related digital services offered by Heptley.
• “Client”, “you”, or “your”: The person or business entity purchasing or using our Services.
• “Deliverables”: The final work products we provide under a specific engagement.

2. Services and Scope

The specific scope, deliverables, timelines, and price for each engagement are set out in the package you select and/or in a written proposal, quotation, or invoice. Where there is any conflict, the specific proposal or invoice for your project takes precedence over general information on this website. Any work requested beyond the agreed scope may be treated as additional work and quoted separately.

3. Quotes, Pricing, and Payment

• All prices are quoted in Indian Rupees (unless stated otherwise) and are exclusive of applicable taxes, which will be charged as per prevailing law.
• Package fees are one-time charges payable in full and in advance before we begin work, unless a different payment schedule is agreed in writing. Recurring services such as hosting and Care Plans are billed in advance for each cycle.
• Online payments are processed through a secure, PCI-DSS compliant third-party payment gateway. We do not store your card, UPI, or banking credentials.
• Prices, packages, and offers may change from time to time; the price applicable to your order is the one shown at the time of purchase or in your accepted quotation.

4. Your Responsibilities

To enable us to deliver on time, you agree to:

• Provide accurate, complete content (text, images, logos, and other materials) and timely approvals and feedback;
• Ensure you own or have the right to use all materials you provide to us, and that they do not infringe any third-party rights or any law;
• Arrange your own domain name and hosting, or opt for Heptley Hosting; and
• Use the Services and website lawfully. Delays in providing content, approvals, or payments will extend delivery timelines accordingly.

5. Timelines

Delivery timelines are stated in working days for each package and begin from the date of project kick-off — that is, after we have received full payment and all required content and information from you. We commit our timelines in writing and always try to deliver before time. Timelines may be affected by client delays or circumstances beyond our reasonable control. Full details are in our Shipping & Delivery Policy.

6. Revisions

Each package includes a defined number of revisions, as stated in the package or proposal. Revisions are intended to refine the agreed scope. Requests that change the agreed scope, or that exceed the included revisions, may be quoted as additional work. A request for revisions is not a ground for a refund.

7. Third-Party Services

Our Services may rely on third-party providers such as domain registrars, hosting providers, payment gateways, plugins, and APIs. These are governed by their own terms, and their charges (for example, domain and business-email fees) are borne by you unless included in your package. We are not responsible for outages, changes, or issues caused by third-party services outside our control.

8. Intellectual Property

Upon full payment for an engagement, ownership of the final custom Deliverables created specifically for you transfers to you, except for:

• (a) Third-party or licensed assets (such as stock images, fonts, plugins, and frameworks), which remain subject to their own licences; and
• (b) Heptley's own pre-existing tools, templates, code libraries, and know-how, which remain our property.

Until full payment is received, all work product remains the property of Heptley. Unless you request otherwise in writing, we may display completed work in our portfolio and marketing.

9. Acceptable Use

You may not use our Services or website for any unlawful, fraudulent, infringing, or harmful purpose, or to host or promote content that is illegal, obscene, or violates the rights of others. We reserve the right to refuse, suspend, or terminate Services used in breach of this section.

10. Payments, Cancellations, and Refunds

Payments, cancellations, and refunds are governed by our Refund & Cancellation Policy, which forms part of these Terms. In summary, package fees paid become non-refundable once work has commenced. If you have a concern about a payment, please contact us first rather than initiating a chargeback; wrongful chargebacks may be contested and may lead to suspension of Services and withholding of Deliverables.

11. Warranties and Disclaimers

We provide our Services with reasonable skill and care. However, our website and Services are provided “as is” and “as available” without warranties of any kind, express or implied. We do not warrant any specific business outcome, such as particular search-engine rankings, traffic levels, sales, or revenue, as these depend on many factors outside our control.

12. Limitation of Liability

To the maximum extent permitted by law, Heptley shall not be liable for any indirect, incidental, special, or consequential damages, or for any loss of profit, data, or goodwill, arising from the use of our website or Services. Our total aggregate liability for any claim relating to a Service shall not exceed the amount actually paid by you to us for that specific Service.

13. Indemnity

You agree to indemnify and hold Heptley harmless against any claims, damages, or costs arising from your breach of these Terms, your misuse of the Services, or the content and materials you provide to us.

14. Confidentiality

Each party agrees to keep confidential any non-public information shared in the course of an engagement and to use it only for the purpose of delivering or receiving the Services.

15. Force Majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including but not limited to internet or hosting outages, power failures, acts of government, or natural events.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the courts at New Delhi, India.

17. Changes to These Terms

We may update these Terms from time to time. The current version, with its “Last updated” date, will always be available on our website and applies to orders placed after it is posted.

18. Contact

For questions about these Terms, please contact us at hello@heptley.com or call +91 89201 57676.